Frequently Asked About Legal & Your Rights
Contact our support team via live chat or email with your account number and a description of the dispute. We review all complaints within five business days and respond with a resolution or next steps. Withdraw any remaining balance before closing your account; funds held in your wallet after closure may be subject to our retention policy.
Yes. We partner with official payment processors for each method. DANA, OVO and GoPay transfers are instant and encrypted; bank transfers typically clear within one to two hours during business days. We verify your receiving account is registered in your name before approving any payout.
We collect your legal name, phone and bank or wallet details only to verify your identity and process withdrawals. We do not display this information in your public profile. Your data is encrypted and stored on secure servers; we never share it with third parties for marketing.
We monitor all accounts for unusual patterns — rapid deposits, multiple withdrawals to different accounts, or suspicious login attempts. If we flag your account, we'll contact you via email or live chat and may temporarily hold withdrawals pending your verification. Respond to our requests to clear the hold.
We retain your full account history for seven years to comply with Indonesian financial reporting and anti-money-laundering laws. You can request a copy of all your data before or after closure. Personal contact details are deleted two years after account closure unless you request earlier deletion.
Access to game types depends on local law in your region. When you log in, your lobby automatically shows only the games and betting markets available in your area. If a game room is grayed out or missing, it's restricted by your local rules.
Yes. Log into your account and download your transaction history from the Account or Wallet page — it shows every deposit, withdrawal, game session and payout. You can filter by date. For older records beyond 12 months, email our support team and we'll send a full export within three business days.
